HP Officejet Pro 9015 Troubleshooting

FIX: HP OFFICEJET PRO 9015 TROUBLESHOOTING

Generally, every printer problem can be resolved quickly without any technical assistance. But to do it, you should know the techniques for handling the existing issues. Each issue requires a unique solution. Similarly, you can fix your printer issues like a professional when you handle them with the appropriate solutions. In this guide, we've come up with the best solutions to fix the frequently occurring problems on the HP OfficeJet Pro 9015 printer. Read this article and implement the HP Officejet Pro 9015 Troubleshooting solutions.

HP OFFICEJET PRO 9015 FAX PROBLEM

  • If your printer cannot send/receive faxes or displays some error messages, you should resolve them with the corresponding troubleshooting methods. This section will help you resolve the fax problems on your HP OfficeJet Pro 9015 printer.
  • If you cannot send faxes from your HP OfficeJet Pro 9015 printer, check the fax connection in the first place. Check whether the fax cords are connected to the correct ports. The phone cord has to be connected to the 1-LINE port, and your phone should be connected to the 2-EXT port.
  • On your HP OfficeJet Pro 9015 printer, print a fax test report. This report will help you identify the exact issue with your printer, connection, and fax settings. Open the Setup menu on your printer control panel and select Run Fax Test to print the report. 
  • If you have misdialed the number, you will face an issue in sending the faxes. To fix this HP Officejet Pro 9015 Troubleshooting problem, you should redial the fax number manually. In some instances, lowering the fax speed can allow you to send your fax successfully. 
  • If the error correction mode is turned off, enable it and check whether you can send the fax now.
  • If you still cannot resolve your printer's fax problem, reset it. To do it, turn off your printer and disconnect its power cord. Wait a minute. Then, reconnect the power cord to your printer and turn it on.

HP OFFICEJET PRO 9015 PRINTER ISN'T CONNECTING TO WI-FI

  • If your printer is not connecting to your Wi-Fi network, check whether you can connect them using a USB cable so that you can identify whether the issue is related to a weak signal.
  • If you have kept your printer and the router farther, keep them closer and check whether your problem is resolved.
  • If you keep sending print jobs to your printer, it may start to malfunction. To fix this issue, you should cancel all the print jobs you have sent so far. To do it, go to the Devices and Printers section on your Windows computer. Right-click on your OfficeJet printer and select the See what's printing option. Then, click the Printer tab and select the Cancel All Documents option.            
  • If you have changed your router's password, you must update it on your printer settings. If you haven't done it yet, do it now and check whether your printer can connect to your Wi-Fi network.
  • Your printer's firmware should be up-to-date for its proper functioning. So, check if your printer's firmware is outdated. If so, update it to the recent version and see whether you can connect your printer to your Wi-Fi network. 
  • Whatever the issue is, a simple power cycle can help you fix it efficiently. To power cycle your HP OfficeJet printer, turn it off and disconnect its power cable. Leave your printer disconnected for a minute, and then reconnect the power cord to your printer. Turn on your printer now and check whether your HP Officejet Pro 9015 Troubleshooting issue is resolved.

HP OFFICEJET PRO 9015 PRINTER WON'T PRINT

  • If your printer is not printing, check if it shows any error code. If so, take the appropriate steps to fix it. If there is a paper jam on your printer, it will not print anything. To fix this problem, you should remove all the jammed paper and resume the print job.
  • If you have connected your printer and the computer using the USB connection, make sure that the connection is firm enough at both ends. Disconnect and reconnect the cable and check whether your printer can print now. If you find any damage to the USB cable, replace it with a new one and start printing.
  • If you have connected your printer and the computer over a wireless network, make sure to connect them over the same network. If you have connected them to different networks, your printer will not print the documents you send from the computer.
  • Make sure that you are using original HP cartridges. If you are using non-original HP cartridges, replace them with genuine HP cartridges, and then check whether your HP printer can print now.
  • If your printer driver is outdated or corrupted, reinstall it and ensure that your issue is resolved. If this step doesn't help you fix the problem, get the updated driver from HP's official website and install it on your computer. Then, check if your printer can print.
  • It is essential to set your HP OfficeJet Pro 9015 printer as the default one. To do so, hit on the Start button and navigate to the Devices and Printers section. Right-click on your HP OfficeJet printer and choose the Set as default printer option. Now, check whether your printer can print. 
  • If you have enabled Pause Printing, your printer will not print anything. To fix this problem, you should disable the option. To do so, navigate to the Devices and Printers section. Right-click on your HP OfficeJet printer and choose the See what's printing option. Then, click on the Printer tab and check whether the Pause Printing option is enabled. If so, disable the option and see if your printer can print now.

If the above HP Officejet Pro 9015 Troubleshooting solutions don't help you fix your issue, contact us for remote assistance.

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