HP OFFICEJET PRO 8740 TROUBLESHOOTING

Solve HP OFFICEJET PRO 8740 Troubleshooting Issues

On this page, you’ll learn the simple and advanced “HP OfficeJet Pro 8740 troubleshooting” methods.

In most cases, simple troubleshooting solutions resolve the printer issues. But, in some cases, they might fail to fix the issue, and you have to try the advanced methods to resolve the problem.

Here’s the simple “HP OfficeJet Pro 8740 printer troubleshooting” that helps you resolve almost all the issues.

Simple Solutions

  • As the first step of troubleshooting the problem, turn on your HP printer if it is turned off.
  • Similarly, restart your Windows or Mac computer on which you have installed the printer.
  • Run a printer power cycle to fix the issue. To do so, turn off your printer completely and disconnect its power cable from the outlet. Leave your printer to cool down for approximately 30 seconds. After waiting for 30 seconds, reconnect the cable and turn on your printer.
  • Set up your HP OfficeJet printer as the default machine. Check whether the printer with which you’re encountering the issue is set as the default one. If not, set it and then perform the printer-related operation.
  • Re-adding the printer is an effective method that resolves your printer issues.
  • Fix the connectivity problem. Check to make sure that your HP OfficeJet Pro 8740 printer and the computer are connected to the same network.

If these simple HP OfficeJet Pro 8740 troubleshooting solutions don’t resolve the issue, try the advanced methods to fix it.

Based on the issue that you’re encountering, the advanced methods might vary.

Resolving the Print or Scan Issue

If you’re encountering the print or scan issue with your HP printer, use the HP Print & Scan Doctor tool (Windows only) or the Diagnose & Fix utility (Mac only) to resolve it.

For Windows

  • Install and open the HP Print & Scan Doctor tool on your Windows computer.
  • Select your HP printer correctly.
  • When prompted, click the Fix Printing or Fix Scanning button.
  • Resolve the print or scan issue by following the prompts displayed on the screen.

For Mac

  • Make sure that you have installed the HP Smart app on your Mac computer.
  • Now, open the app.
  • Select your printer.
  • Click Printers > Diagnose & Fix > Start.

Troubleshooting a USB connection Issue on your HP Printer

  • Check whether the USB cable is connected securely at the ends.
  • If not, unplug and reconnect the cable.
  • Make sure that you’re using the USB cable that is recommended by the printer manufacturer.
  • If you’re using a USB adapter for connectivity, unplug the cable from it and connect it directly to your printer.

Troubleshooting the Wireless Connection Issue

If you receive the “Can’t connect the printer to network” message when performing the setup process, reset the printer settings to default and re-establish the connection.

  • On your printer’s Setup screen, select the Printer Maintenance option.
  • Tap Restore > Restore Factory Defaults > Continue.
  • After restoring the settings, re-establish the connection and check whether the issue is resolved.

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