Quick Steps For HP Officejet Pro 8610 Cartridge Problem

Issue 1: Can’t print when one HP ink cartridge is empty

If the “can’t print when one HP ink cartridge is empty”message is displayed on the screen, perform the following troubleshooting methods one-by-one given below to fix it.

Method 1: Replace the empty or low cartridge

First, identify the low or empty ink cartridge on your printer. Then, replace those cartridges witha new one.

Checking the estimated ink levels & replacing the cartridge

• On theSetupscreen of your printer, select theToolsmenu.
• Locate and tap on theDisplay Estimated Ink Levelsoption.
• Now, the ink levels of the cartridges installed on your printer will be displayed.
• Identify the low or empty cartridge and replace it with a new one.
• After replacing the cartridge, print a test page to check whether the issue is resolved. If the issue is not yet resolved, perform the next method.

Method 2: Configuring the print settings

If your printer’s black ink cartridge is empty or low and the other ink cartridges have enough inks, configure the print settings to print in grayscale.

• Go to thePrint Propertiesdialog box on your Windows or Mac computer.
• Click theFeaturestab or theColor Optionsmenu and select theGrayscaleorBlack & whiteoption.

Issue 2: Cartridge errors

Suddenly if your printer stops responding to the print operation, check whether any one of these following cartridge error messages is displayed on your printer screen:

• Cartridge error
• Cartridges in the wrong slot
• Cartridge missing
• Cartridge problem
• Depleted Ink Cartridge
• Incompatible Cartridge
• Ink Cartridge Failure
• Print cartridge(s) missing or not detected
• Old Generation Cartridge

To resolve these kinds of cartridge problems on your printer, perform the troubleshooting methods given below.

Method 1: Installing the correct ink cartridge

• Check if the ink cartridges (black and color) are installed properly on their slots.
• If not, remove and reinstall them properly.
• Similarly, check whether you have installed the compatible ink cartridges on your printer. If not, replace them.
• Close the cartridge access door if it is opened or not closed properly.

Method 2: Reset the printer

• Turn on your HP OfficeJet printer.
• Now, gently unplug the power cord from your printer.
• After waiting for 60 seconds, reconnect the cord and turn on your printer.
• Check whether the “Cartridge error”issueis resolved on your printer.
• If not, perform the next method given below.

Method 3: Clean the ink cartridge and the printhead electrical contacts

Check whether the printhead is clogged. If yes, clean it. Similarly, clean the cartridges if their contacts contain dirt particles. To do so, follow the instructions below.

If you find your ink cartridges are damaged, replace them with a new one.

To know more about how to resolve the HP OfficeJet Pro 8610 cartridge problem, contact our trained technical experts by clicking theCallbutton provided on this page.