HP Officejet Pro 8100 Troubleshooting

Quick Steps For HP Officejet Pro 8100 Troubleshooting

This page covers the causes and solutions to HP OfficeJet Pro 8100 troubleshooting issues. In most cases, the basic troubleshooting solutions can resolve your printer problems. So, when you encounter an issue for the first time, try the simple solutions to fix it. In case they fail to fix the problem on your printer, try the advanced troubleshooting methods to resolve it.

Simple solutions

  • Restart the printer. It is proven that the restart process can resolve the basic printer issues and bugs.
  • Check the connectivity status. To perform the printing or printer-related operation from your computer to the printer, both the devices should be connected to the same network. So, check whether the devices (printer and computer) are connected to the same network. If not, connect them and then perform the printing or any printer-related operation.
  • Set the HP OfficeJet Pro 8100 printer as the default machine on your computer if you haven’t set it yet.
  • If you’re encountering the printing, scanning, or connectivity issue when using the Windows OS-based computer, use the HP diagnostic tool "HP Print and Scan Doctor" to resolve it.
  • Update the printer firmware if available.
  • Similarly, install (if available) the latest version of the printer driver on your computer.

Now, let’s see how to troubleshoot some specific HP OfficeJet Pro 8100 printer issues.

In some cases, the blinking lights on your printer’s control panel also help you identify the cause of the issue that the printer is encountering. The below section covers the most common problems related to the light patterns on your HP OfficeJet Pro 8100 printer.

Issue 1: All lights are off

Cause: The printer is disconnected from the power source and is turned off.

Solution

  • Check whether your HP OfficeJet Pro printer’s power cord is connected to the wall outlet securely. If not, unplug and reconnect the cord properly.
  • Make sure that you’re not using a surge protector for connectivity.
  • Connect the power cord and press the Power button on your printer’s control panel to turn it on.
HP Officejet Pro 8100 Troubleshooting

Issue 2: The Out of Paper icon and the Resume light blink, and the Power light is on

Cause: Out of paper

Solution: Check and fill the paper tray

  • Gently open your printer’s paper tray.
  • If you find an empty tray or in case the tray has less paper, load a stack of plain, U.S paper into it.
  • After loading the tray, place it back into the printer.
  • Now, open the output tray of your printer and print a test page to check whether the issue is resolved.

Issue 3: The Printhead icon blinks, and the Power light is on

Cause: Missing printhead or improper installation of the printhead

Solution: Install the printhead properly. Replace the printhead if necessary.

  • Open your HP printer’s ink cartridge access door.
  • Check whether the printhead is installed properly.
  • If not, remove and install it correctly.
  • Make sure that the packing materials from the printhead are removed.
  • If you find any dirt particles in the printhead, clean them with a cotton swab. While cleaning the heads, make sure not to touch and clean the nozzles.
  • After cleaning the printhead, print a test page.
  • If the same light patterns are displayed on the printer’s control panel, replace the printheads.

Issue 4: The Power light and the Printhead icon are on

Cause: A duplicate ink cartridge is installed; the ink cartridge is missing or installed incorrectly; the printer is in Reserve mode.

  • Ensure that all the ink cartridges are installed on your printer.
  • Check if you have installed any duplicate ink cartridge on your printer. If yes, replace it with a genuine HP cartridge.

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