HP OfficeJet Pro 8020 troubleshooting

Quick Steps FOr HP OfficeJet Pro 8020 Troubleshooting

The HP Officejet Pro 8020 printer has a built-in 2.65-inch touchscreen color graphic display, which is much better than a simple monochrome display. The printer is pretty much capable of undertaking repetitive printing tasks in much less time. Also, it is worth mentioning that HP OfficeJet Pro 8020 supports both duplex printing and duplex scanning. Due to the advanced Wi-Fi support, the printer can be easily connected to both 2.4 GHz and 5 GHz bands. The printer can also be easily connected with Dropbox, Google Drive, Apple AirPrint, Mopria Print Services, and so forth. Your pages can be printed at around 24 pages per minute (ppm) for black prints and 20 ppm for color prints. In the below sections, we have provided solutions for some of the commonly occurring issues on the HP OfficeJet Pro 8020 printer. Make sure that you follow the HP OfficeJet Pro 8020 troubleshooting steps in an orderly manner to solve the printer problems.

Troubleshooting 1 - Printer not connected:

  • As the first and the foremost step, simply restart your HP printer and the computer.
  • If you are using a USB cable to make the connection, make sure that the cable is connected properly.
  • Try disconnecting and connecting the USB cable from both sides.
  • Also, confirm that the cable is connected to the USB port of the printer and not to the Network port, Line jack, Ext Jack, or any port other than the USB port.
  • In the case of an Ethernet cable, ensure that it is connected properly between the printer and the router.
  • Check the firewall settings on your PC.
  • If the firewall is active on your PC, it may not allow the HP Smart application to work correctly.
  • Ensure that you are using the appropriate printer driver for your HP printer.
  • If the issue persists, then uninstall the old printer drivers, and reinstall the new ones on your computer.

Troubleshooting 2 - Printer offline: 

  • Make sure that your printer has a reliable power supply.
  • If your HP printer’s LCD screen is blank, this means that the machine is not powered on.
  • Wake the machine from the sleep state.
  • Try connecting the printer to your computer either wirelessly (Wi-Fi) or via a wired connection (USB connection).
  • Check if the cartridges are installed appropriately.
  • Ensure that the printer is turned on with loaded paper in the input tray.

Follow the below steps on your computer.

  • Open the Control Panel window.
  • Click View devices and printers.
  • Open the Devices and Printers window.
  • Select your HP printer.
  • Remember that there should be a tick sign next to Set as default.
  • Also, ensure that there is no tick mark next to Use Printer Offline.
HP OfficeJet Pro 8020 Troubleshooting

Troubleshooting 3 - Paper jam issue:

Some of the common reasons for the occurrence of paper jams are given below.

  • Putting too much paper into the input tray can lead to overloading and eventually end up in a paper jam.
  • If you are using the wrong kind of paper, then the printer keeps jamming.
  • If a paper jam has occurred, then slowly remove the jammed paper from the printer.
  • If there are pending jobs on your printer, this might also lead to a paper jam.
  • If the print command is not responding, don’t repeat the same print command frequently, which leads to a printer queue. This could likely be one of the reasons for the occurrence of paper jams.
  • Wait patiently and see whether your HP printer is responding to your commands.
  • Once done, unplug all the connections and plug them back in.
  • Restart your HP OfficeJet Pro 8020 printer.
  • Sometimes, there may be some hardware issues (physical connections), so try to solve the same.
  • If the paper jam is due to a software issue, then try to uninstall the current printer drivers and reinstall the latest printer drivers on your PC.

Troubleshooting 4 - Scanner not working:

  • Check whether the Power light on your HP OfficeJet Pro 8020 printer is turned on. A physical check is always important in any form of troubleshooting.
  • If you notice any spots on the copies, try to clean the glass surface with a lint-free cloth.
  • Check whether the cable connections are held firmly (USB cable, Ethernet cable, power cable).
  • In case of a wireless connection, check whether your HP printer is available for network printing or not.
  • Open the HP Smart app and configure the scanner settings according to your requirements.
  • Download and install the latest HP scanner driver from the manufacturer’s website. Update the drivers from time to time to avoid issues in the future.
  • Configure the Firewall settings to allow the printer to perform well.
  • If you find that the colors are inaccurate, then confirm that the correct original type is set.
  • However, as the last option, you can reset your HP OfficeJet Pro 8020 printer.

These are some of the methods that can be applied to your HP OfficeJet Pro 8020 Troubleshooting. If we have missed any of the issues, then call us to get clarifications.

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