HP Officejet Pro 6978 Not Connecting To WIFI

Guide For HP Officejet Pro 6978 Not Connecting To WIFI

HP OfficeJet Pro 6978 is an all-in-one color printer that's ideal for home offices or small workgroups. It produces remarkable value in color printing that meets your business needs. The printer can produce copies at a speed of 18 pages per minute for black and 10 pages per minute for color.

There are certain situations when it can be quite frustrating while trying to print wirelessly using HP OfficeJet Pro 6978.

Ideally, wireless printing allows an easy transfer of documents from the device to the printer, but that's not always the case.

Before you scroll down to see the troubleshooting methods, here are some of the basic steps to find out why your HP OfficeJet Pro 6978 not connecting to WIFI network:

  • Ensure that the HP OfficeJet Pro 6978 printer is on and has a proper power supply.
  • Try to connect the printer to another device to rule out the problem with the printer.
  • Check if the printer is going through an error or there are print jobs stuck in the queue.
  • Reinstall the printer driver to see if that fixes the problem.
  • Check for warning lights or other error messages on the printer’s display screen.
  • Ensure that the printer is placed within the connectivity range of the wireless router and the computer.
  • Make sure that the computer is paired to the WIFI network or has the wireless service enabled.
  • Check for interference between the printer, computer, and the wireless router.
  • Check the firewall settings on your computer.

Fix 1: Check the power status

  • See to it that the printer you are using is connected to a working power source.
  • Make sure the printer is turned on.
  • If you are facing any power outage at your workplace or office, wait for some time and then start working on your HP printer.

Fix 2: Reset the printer

  • Make sure the printer is not showing any errors on the LCD screen.
  • While the printer is turned on, remove the power cord connected to the power source.
  • Wait for 2-5 minutes.
  • Once done, connect the power cord back to the power source.
  • If the printer does not turn on automatically, press the Power button.

Now, you will find your HP printer getting connected to your WIFI network.


  • Make sure there are no disturbances or obstacles between the router and the printer.
  • There are times when minor issues go unnoticed, thus making the printer not connect to the WIFI.
  • Make sure the printer or the router is not near a Microwave, refrigerator, or any other metal devices (they can block the signal easily).
  • Also, make sure that the HP OfficeJet Pro 6978 printer is not away from the proximity range of the router.

This will solve the wireless issue you are facing with the HP OfficeJet Pro 6978 printer.


Fix 4: Disable the antivirus on your computer

  • On your computer, there are some instances that will cause the antivirus to form certain restrictions.
  • One of those restrictions is blocking the Internet connection.
  • The error will be denoted as a printer trying to access the Internet.
  • Disable the antivirus on your computer from the Control Panel and try connecting the printer to the WIFI.

Fix 5: Use HP Print and Scan Doctor

  • Print a test report to see what the problem is. Make sure the OfficeJet Pro printer is loaded with paper.
  • Touch the Wireless icon.
  • Select Settings.
  • Choose the Print Reports option and select Wireless Test Report.
  • The issue can be resolved easily with the help of the HP Print and Scan Doctor utility (Windows users).

Download HP Print and Scan Doctor

  • Download HP's Print and Scan Doctor utility from the official HP support page.
  • Open the support page for the printer and click the Software, Drivers and Firmware tab.
  • Click the Utility-Diagnostic Tools section.
  • Click the Download button for HP Print and Scan Doctor.

Solve issue using HP Print and Scan Doctor

  • Once the download is complete, run the HPPSdr.exe file.
  • Open the application and click the Start button.
  • Add the HP printer to the utility.
  • Depending on the problem, choose the appropriate option in the utility.
  • Fix the wireless connection issue.
  • Once resolved, you will see a green checkmark indicating that the printer has passed the test.

Follow the methods as mentioned in this article to make sure that your HP Officejet Pro 6978 Not Connecting To WIFI issues. If a further issue arises, click the CALL button on this page for assistance.

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