Hp Office Jet Pro 6978 Troubleshooting

HP OFFICEJET PRO 6978 TROUBLESHOOTING

"Are you encountering a problem with your HP printer?" If yes, don’t panic. Almost all the printer problems are easy to resolve. This page shows hp officejet pro 6978 troubleshooting. Contact our technical experts if you need remote assistance in resolving your printer issues.

HP OFFICEJET PRO 6978 PRINTER DRIVER UNAVAILABLE

“Is your printer driver status displayed as unavailable? If yes, try these simple troubleshooting solutions to fix it.

  • Initially, check to ensure that you have installed the latest and compatible printer driver on your computer.
  • Next, check if the printer driver file is corrupted. If yes, uninstall the existing printer driver completely and reinstall it to fix the problem.
  • Update your printer firmware if available.
  • To do so:
  • Open your printer’s EWS page.
  • Select Tools and go to the Printer Updates section.
  • Click the Firmware Updates option and follow the on-screen instructions to finish the update process.

WHY IS MY HP OFFICEJET PRO 6978 PRINTER NOT SCANNING THE PLACED DOCUMENT?

  • This problem can occur due to so many reasons, such as incorrect driver installation, misplaced documents, etc. However, it is easy to fix.
  • As the first step of hp officejet pro 6978 troubleshooting scan problem, check whether the necessary scanner drivers are installed on your computer. If not, install them and then resume the scan operation.
  • Next, check if the document you want to scan is placed properly on the scanner glass or in the ADF. (For scanner glass: Place the document with its print-side facing down on the glass. For ADF: Load the document with its print-side facing up in the ADF).
  • If the document is not placed properly, remove and reposition it correctly.
  • Now, scan a test document to check whether the scan problem is fixed.
  • If not, check and update your printer firmware.
  • Restart the printer.
  • If you’re using a Windows computer, use the HP diagnostic tool, “HP Print and Scan Doctor” to find the cause of the scan problem and fix it.

HP OFFICEJET PRO 6978 PRINTER TO A WIRELESS NETWORK PROBLEM

  • Initially, make sure that your wireless router (that you’re using for the Wi-Fi setup) is placed closer to the printer.
  • Next, check to ensure that the network you’re using meets the requirements of the printer.
  • Disable the security software and the firewall feature temporarily on your computer/router if it is enabled.
  • Check the signal strength of your network. If it is weak, reposition the router or use another strong network for the wireless setup.
  • Ensure that the electronic devices that can emit radio signals are not placed closer to your printer and the wireless router.
  • Use the HP diagnostic tool called “HP Print and Scan Doctor” if the above solutions don’t fix the wireless connection problem.

HP OFFICEJET PRO 6978 PRINTER IS OFFLINE

  • Check whether your HP OfficeJet Pro 6978 printer is turned on. If not, turn it on.
  • Check to ensure that the ink cartridges are installed properly in their slots. Similarly, make sure that the paper tray has enough paper to perform the print operation.
  • If you find any error messages on the printer’s control panel display, clear them and then resume the print operation.
  • Restart the printer. To do so, turn off the HP printer and leave it disconnected from the power source for 30 seconds. After waiting for 30 seconds, reconnect the power cable securely at the ends. Turn on the printer and check if the problem is resolved.
  • If not, run the HP Smart Diagnostic & Fix tool or the HP Print and Scan Doctor utility to identify the exact cause of the "offline" problem and fix it.

HP OFFICE JET PRO 6978 PRINTER IS NOT RESPONDING

  • In most cases, the printing problem occurs when your printer is turned off or is not connected to the computer.
  • So, initially, make sure that your printer is turned on. Next, check and connect your printer to the computer over a wired, wireless, or USB cable connection, if it is not connected yet.
  • Make sure that the input tray of your printer has enough paper to perform the print operation.
  • Similarly, ensure that the ink cartridges are installed properly in their slots.
  • Check if any paper is jammed inside the printer. If yes, clear it and then resume the print operation.
  • Reinstall the printer driver if you have installed an outdated or incompatible version on your computer.
  • Reconfigure the printer settings if they are configured wrongly.

SOLUTIONS FOR HP OFFICEJET PRO 6978 PRINTER PRINTING ISSUES

  • Restart your HP printer and the computer.
  • Run the HP diagnostic tool on your computer.
  • Remove and re-add the printer.
  • Reinstall the printer driver if necessary.
  • Restore the printer settings.

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