A paper jam is one of the most common issues that can frequently occur on a printer. A paper jam can occur anywhere inside the printer, and it can stop the whole function of the printer. When there is a paper jam on your printer, the specific area will be indicated on your printer control panel. When you remove all the jammed paper from that area, your paper jam issue will be resolved.

Steps to clear jammed paper from your HP OfficeJet Pro 9015 printer

Paper jam in the input tray

  • In case there is a paper jam in the input tray, extend it and remove it completely from the printer.
  • Using a flashlight, check for the jammed paper inside the input tray.
  • Remove the jammed paper carefully.
  • Finally, reinsert the input tray back into the printer.

Paper jam in the print zone

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  • If there is a paper jam in the print zone, open your HP OfficeJet 9015 printer's cartridge access door. 
  • Move the print carriage to the corners and check for the jammed paper.
  • Discard all the jammed paper carefully. 
  • Once you have removed all the jammed paper, close the cartridge access door.

Paper jam in the document feeder

  • If there is a paper jam in the document feeder, lift the printer's cover and remove the jammed paper from the rollers. 
  • If you find any jammed paper under the rollers, discard them carefully. 
  • Open the document feeder and if you find any jammed paper, take it out carefully.
  • Once you have taken out all the jammed paper, close the document feeder.

Preventive measures for paper jam

As previously mentioned, a paper jam can easily occur on a printer. However, when you take a few measures, you can prevent them to some extent. Here are the steps that you can take to avoid the paper jam issue:

  • Do not load damp or curled paper into the input tray.
  • Do not overload paper beyond the indicated limit.
  • Do not load one or two pages.
  • Always load paper after fanning and aligning the sheets neatly.
  • These steps can help you prevent paper jam and paper feed issues on your printer.

This is how you should remove the jammed paper from your HP OfficeJet Pro 9015 printer. If you still cannot fix your issue, get back to us for expert assistance.

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