Simple Steps For HP Officejet Pro 8715 Troubleshooting

Is your HP OfficeJet Pro 8715 printer not working as expected? Let’s jump right into troubleshooting. All you have to do is identify the actual cause of the issue and implement the correct troubleshooting steps. You are probably wondering how to identify the actual cause. Here’s the thing. HP’s OfficeJet Pro models have a touchscreen LCD panel to notify the error codes and messages to the users. Alternatively, you can identify the printer error when the task you carry out is not accomplished as expected. Keep reading the instructions below to learn the HP OfficeJet Pro 8715 troubleshooting in detail.

Case 1: Printing issue

  • If your printer is not printing any documents, check if your printer is turned on while sending the print job.
  • Make sure that your printer’s paper input tray is loaded with enough paper.
  • Verify if you have loaded the supported print media.
  • Make sure that no paper is jammed inside the printer.
  • In case you find any jammed paper, turn off your printer and open the front door.
  • Next, pull out the paper tray from the printer and reinsert the paper stack.
  • Remove the jammed paper and restart your printer.
  • Next, check if the connection between your printer and computer is stable.
  • Check the print settings and the printer status on your computer.
  • Retry to print your document and check if the problem is resolved.
  • If you think your HP OfficeJet 8715 needs more troubleshooting, run the HP Print and Scan Doctor diagnostic tool.

Case 2: Connection issue

  • If your computer can’t connect to your printer, check the connection between them.
  • Ensure that the USB cable is connected firmly between the devices.
  • Make sure to use a standard USB cable to avoid connection issues in the future.
  • If necessary, reconnect the cable to your computer’s USB port and check if the problem is resolved.
  • In case you have connected your devices over a wireless network, check the network status by printing the network configuration report.
  • Restart your printer and router.
  • Reconnect your printer to your wireless network using the WPS Push Button method.
  • If the connection issue persists, reset the network settings to factory defaults.
HP Officejet Pro 8715 Troubleshooting

Case 3: Scanning issue

  • If your printer is not scanning any documents, check if the original document is properly loaded into the ADF or placed on the scanner glass.
  • Check the scan settings in the HP printer software.
  • Ensure that the scanning services are running on your computer.
  • If necessary, run the HP Print and Scan Doctor diagnostic tool and click the Fix Scanning button to resolve the scanning issue.
  • When no troubleshooting steps resolve the scanning issue, reinstall the printer software.

If you are stuck during the HP OfficeJet Pro 8715 troubleshooting process, do not hesitate to contact our technical experts for assistance in resolving it.

Copyright © 2022 - 2023 hp-ojpro.com | All rights are reserved.

Call Us