HP Officejet Pro 8500a Plus Troubleshooting

Steps For HP Officejet Pro 8500a Plus Troubleshooting

Is your HP OfficeJet Pro 8500a Plus printer not working as expected? If yes, then you are on the right platform to learn the troubleshooting steps. In modern printers, issues can happen due to several factors. However, there is always a strategy to resolve all the printer issues. You are probably wondering what type of strategy it is. Continue reading this page to learn what strategy you need to follow in HP OfficeJet Pro 8500a Plus troubleshooting.

Checking the printer status:

  • The first thing in troubleshooting a printer is determining your printer's status.
  • Your printer should be turned on and idle for printing.
  • If your printer is powered off, check the power cord connected to it. Try to remove and reconnect the power cord to the power supply.
  • If you are not getting a stable power supply, try to connect the power cord to a different electrical outlet.
  • Restart your printer and wait until it becomes idle.
  • Try to print a test page and check if the problem is resolved.

Checking the printer connection:

The connection issues are one common problem in all kinds of printers. If you are having connection issues, the HP OfficeJet Pro 8500a Plus troubleshooting strategy on connection problems might help you bring your printer back to work.

  • To begin with, check if the USB cable is connected firmly at both end ports. 
  • If you are using a faulty or damaged USB cable, replace it immediately.
  • In case you have connected your printer and computer over a wireless network, check the wireless connection status by printing a network configuration report.
  • If necessary, you can use the HP Print and Scan Doctor diagnostic tool to identify and repair the connection issues from your computer automatically.

Checking the print and paper settings:

  • On the printer control panel, go to the Settings menu and check the paper settings.
  • Next, check if you have loaded the printer-supported media into the paper input tray.
  • Try to remove and reinsert the paper stack.
  • Fan the paper stack well to avoid paper jam issues.
  • Remember not to adjust the paper stack tightly with the paper guides.
  • Clean the paper path, if necessary.
  • On your computer, open the printer properties window and check the print settings.
  • Modify the necessary settings and print a test page to check if the problem is resolved.

If this HP OfficeJet Pro 8500a Plus troubleshooting strategy doesn't resolve the issue, implement the steps given below.

  • Check the driver compatibility.
  • Reinstall the printer driver, if necessary.
  • Check the services that are responsible for printing.
  • Factory reset the printer if it doesn't respond to troubleshooting.

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