Hp Officejet Pro 6978 Printer Paper Jam

Quick Steps For HP Officejet Pro 6978 Printer Paper Jam

The most common problem that occurs on your printer is a paper jam. Paper jam often occurs due to the loading paper being stuck together, curled, or bent. Overloading the paper tray, or using paper that is not appropriate for your printer can also cause paper jams. The paper needs to load smoothly inside the tray to avoid jamming. Let’s see some of the processes of how to remove the jammed paper from your HP OfficeJet Pro 6978 printer.

WAYS OF REMOVING PAPER JAM FROM HP OFFICEJET PRO 6978 PRINTER

Clear paper jam from input tray:

  • Turn off your HP OfficeJet Pro 6978 printer.
  • Unplug the power cord from the back of the printer and the other end from the wall outlet.
  • Lift the output tray and then pull out the input tray.
  • Press the buttons on both sides of the input tray and pull to remove the input tray.
  • Check if any debris is stuck inside the gaps of the input tray and remove it.
  • Install the input tray back into the printer.
  • Load paper and lower the output tray.
  • Plug the power cord to the rear of the printer and the other end to the wall outlet.
  • Turn on the printer.

Clear paper jam from a print zone:

  • Turn off your HP OfficeJet Pro 6978 printer.
  • Unplug the power cord from the back of the printer and the other end from the wall outlet.
  • Open the ink cartridge access door.
  • Remove the paper path cover.
  • Check for the paper jam inside the cartridge access area and remove it.
  • Check if there are any small pieces left inside the cartridge access area.
  • Insert the paper path cover until it fits into place.
  • Close the ink cartridge access door.
  • Plug the power cord to the rear of the printer and the other end to the wall outlet.
  • Now, turn on your HP OfficeJet Pro 6978 printer.

Clear paper jam in Automatic Document feeder:

  • Turn off your HP OfficeJet Pro 6978 printer.
  • Disconnect the power cord from the printer.
  • Lift the document feeder cover.
  • Hold and pull the jammed paper out of the roller.
  • Close the document feeder cover.
  • Plug the power cord to the back of the printer and the other end to the wall outlet.
  • Now, turn on your HP OfficeJet Pro 6978 printer.

Basic troubleshooting steps to avoid paper jams:

  • Make sure your paper is correctly loaded into the tray.
  • Do not overload the paper tray.
  • Frequently remove the printed paper from the output tray.
  • Prevent wrinkled or curled paper by storing unused paper in press-seal bags.
  • Use the same type of paper to load inside the tray.
  • Fan the stack of paper before loading.
  • Make sure the paper width guides do not bend the paper in the input tray.
  • Before loading, check the paper tray for any debris.

These are the solutions for fixing the HP OfficeJet Pro 6978 paper jam problem. Try printing and check whether the problem is solved. In case you’re facing any issues, just contact our technical support.

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