Hp Officejet Pro 6960 Printhead Problem

Steps For HP Officejet Pro 6960 Printhead Problem

HP OfficeJet Pro 6960 is an all-in-one wireless printer that can meet your office requirements. If there is an issue with your printer’s printhead, you will not get satisfactory printouts. If you face such issues with your HP OfficeJet Pro 6960 printer, try the troubleshooting techniques listed in this article.

Clean the printhead

  • Load enough paper into the input tray.
  • On your HP printer control panel, swipe down the dashboard and tap Setup.
  • Tap Printer Maintenance followed by Clean Printhead.
  • When the cleaning process gets completed, print a test page and check whether your printer’s printhead issue is resolved.
  • To print a test page from your OfficeJet printer, open the HP utility on your computer and click Test Page followed by Print Test Page.
  • If your issue is still not resolved, go ahead with the following troubleshooting techniques.

Update the printer firmware

Printer firmware is responsible for the best performance of your printer. When it goes outdated, you will end up with a few issues with your printer. When you update it to the recent version, you can fix most complications.

  • From your browser, visit the official support page of HP.
  • Enter your printer model and go to its support page.
  • Click the Software, Drivers and Firmware tab on the printer support page.
  • Download the updated firmware recommended for your OS.
  • Once the download gets over, start the installation process and complete it by following the instructions.
  • Now, check whether your HP OfficeJet Pro 6960 printer’s printhead problem is resolved.

Clean the vents and contacts of the ink cartridges

  • Before you start, gather a lint-free cloth, distilled water, and a pin to clean the clogged printheads.
  • Open the printer’s cartridge access area and remove all the cartridges from their slots.
  • Take an ink cartridge and locate its vent area. If the vents are clogged, clean it with a pin.
  • Slightly dampen the lint-free cloth and wipe the debris on the copper contact on the ink cartridge.
  • Repeat the steps for all the ink cartridges
  • Reinsert all the ink cartridges into the respective slots and push each cartridge until it snaps into its place.
  • Also, check whether you have installed all the cartridges according to the color indications.
  • Swipe your finger along the top of the installed cartridges. If you find any protruding cartridge, press it until it fits into place.
  • Once you are done with this procedure, close the ink cartridge access door and check your printer control panel. If you find any error message, remove the specified cartridge and clean its copper contacts. Then reinsert each cartridge into its holder.

This is how you should complete the scan setup on your HP OfficeJet Pro 8713 printer. If you still have questions, get back to us for remote assistance from our expert team.

Power cycle your printer

  • A power cycle is one of the trustworthy troubleshooting solutions that can help you fix your printer’s issues. To do so, turn off your HP printer and disconnect its power cord from the power source.
  • Leave your printer undisturbed for a minute. Then reconnect the power cord to the power source and turn on your printer.
  • Now check whether your HP printer’s printhead issue is resolved.

If you still cannot fix the printhead problem on your HP OfficeJet Pro 6960 printer, get back to us for remote assistance.

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